Delivery

• Our standard shipping rate is £8.36. This is for mainland UK postcodes only. It excludes Northern Ireland and those areas considered Scottish Highlands, Islands, and "out of area" by the courier.
• Delivery of your order is 2-5 working days (UK mainland) after despatch.
• As these are large items, a small additional charge is applied for multiple items to allow for additional safe and secure packaging costs
• Please Note * Orders received after 1pm on a Friday afternoon & over the weekend, will only start to be processed, on the following Monday.
• In the event that the weekend is a Public Bank Holiday, order production will commence on the next working day after the public holiday.
  
  

Do you provide an Express Delivery ?

• YES - Express Delivery is available charged at £25.12 per item.
• Delivery of your item is via overnight 24hr (Working Day) Courier
• Express is for a Next Working Day Delivery - This excludes weekends & Bank Holidays
• Express Orders need to be placed before 1pm ( Mon - Thursday )
• Express Orders received after 1pm on a Friday & over the weekend, will be produced and despatched the following Monday with a 24hr next day courier [excluding Bank Holidays, where the production will commence on the first working day after a bank holiday
• PLEASE NOTE
  Express delivery means we will despatch your item with the courier for a Next Working Day Delivery.
  While 99.6% are likely to get there on the next working day, occasionally, due to unforeseen circumstances, your delivery may arrive late
  However, no refund will be applied if this delivery is late due to adverse conditions or events beyond control (please see our full Terms & Conditions).

*Do you ship to Northern Ireland, Scottish Highlands & Islands, Isle of Man and Channel islands ?

• YES - We ship to all of these locations, prices as follows for single items.
• Northern Ireland (All BT Postcodes) = £43.12 ( 2-5 working days ) after order despatched. [ additional items charged @ £25.92 per item ] transit time is subject to border clearance  - See below
• Scottish Highlands , Outreach & Islands = between £35.13 and £48.04. Please see rates at Checkout - Also be aware that these postcodes of what is outreach are defined by the couriers and are subject to change beyond our control.

  AB 30,33-38, 43-45,53-56, 46-52	2-3 working days after order received
  DD 8,9	3-5 working days after order received
  FK 19-21	2-3 working days after order received
  HS 1-9	2-5 working days after order received
  KA27-28	2-5 working days after order received
  IV 1-63	3-4 working days after order received
  KW1-17 Main Island	2-3 working days after order received
  KW 1-18 Other	4-5 working days after order received
  PA 20-21,23-29, 30-40	2-5 working days after order received
  PA 41-78	3-4 working days after order received
  PH 15-27, 30-41, 49-50	2-5 working days after order received
  PH 42-45	5 working days after order received
  ZE1	2-5 working days after order received
  ZE2 & ZE3	4-5 working days after order received

• Isle of Man = £53.92 ( 3-5 working days ) after ordered Despatch
• Isle of Wight = £42.06 ( 2-4 working days ) after ordered Despatch
• Channel Islands = £168.12 (2-4 working days after Despatch

*IMPORTANT - Please note these costs may be slightly different at Checkout, this may be due to your postcode, or an increase in courier costs that have not yet been updates above)
*IMPORTANT - NI Deliveries may take longer than the advised delivery time due to delays in  the clearance at the border, this is out of our control and we cannot be held responsible. Always allow 3-8 Working days to allow for the clearance delays

Delays in delivery:

Delays in delivery due to adverse conditions, weather, pandemic, Health & Safety issues at depot/HUB; illness at your local depot, road accident causing delays, motorway closures due to events out of our control, or the couriers' control are to be reasonably accepted by all parties in the transaction and are unavoidable. No liability will be accepted for any delayed deliveries that cannot be attempted or completed due to adverse conditions out of our control. By accepting these terms and conditions regarding delivery, you do so with the acknowledgement that best effort endeavours are made, but that circumstances & conditions, even possibly not in your delivery region, can invoke delays as the courier network could have hub locations in areas affected also. Delivery refund will not be processed for late deliveries. These are a guide, and everything will be done to ensure delivery is completed within the timeline. When things out of our control intervene, we cannot be held responsible, and we will do everything to get your order to you as soon as possible.

PLEASE NOTE THAT IT IS YOUR RESPONSIBILITY TO ENSURE YOU ARE AVAILABLE TO RECEIVE YOUR GOODS, ENSURING YOU ARRANGE DELIVERY TO AN ADDRESS WHERE YOU OR SOMEONE ON YOUR BEHALF IS AVAILABLE TO RECEIVE AND SIGN FOR GOODS.

You will be emailed when your order is dispatched, advised of your courier, and provided with your tracking number.

You will receive a delivery window from the courier on the morning of delivery. If you cannot be home, please rearrange this with the courier BEFORE delivery is attempted; if not, this will count as delivery attempt number ONE. If you don't rearrange delivery for a time when you know you will be home, the courier will make the second attempt. If this fails, you can contact the courier to arrange a collection (This must be arranged within 24 hours of the second delivery attempt)

After two attempts, your order will be returned to the depot, and an RTN will be set up to return the goods to the sender.

** Please see below MISSED DELIVERY terms & fees.

IMPORTANT - Delivery will only be attempted TWICE

• IMPORTANT re DPD Deliveries:
  As part of the new process, there is only a 2nd delivery if the customer interacts via DPD notifications & requests this. However, if you, the customer, do not interact with DPD directly and you are not home for your 1st delivery attempt, this will go to the pickup shop closest to your property; this is actioned on the first missed delivery attempt.
  This is part of the DPD Electric, and going green process, the parcels are automatically delivered directly to a pickup shop.

Can goods be sent to an alternative address?

• YES, your order can be sent to your preferred delivery address.
• If you wish to send to alternative address, then please ensure that your alternative address details are correct and that the goods can be signed for upon receipt. If you provide and incorrect address, any costs incurred to have the goods returned will be deducted from the refund; Please Note, we subsidise the delivery you pay, however refunds will be the full return costs incurred.

Do I need to be in to Sign for my Delivery ?

• ALL the courier companies we use will require a signature or equivalent on delivery. Most will take a name & photograph.
• Please ensure that there is someone available to sign for the parcel at the address you have selected.

Delivery drivers may not require a physical signature. However, they will obtain proof of delivery.

Can I Request LEAVE SAFE for my Delivery ?

Our terms and conditions state that you must receive & sign (Or equivalent) for goods.

If you arrange a "Leave Safe" with the courier directly, you do so 100% at your own risk. Please note that not all couriers will agree to this.

Once delivered, the Couriers or we cannot and will not be held responsible for missing, damaged, or stolen goods.

If you live in a flat, gated, or access via a community entrance, you must advise how the driver can gain access; if the driver cannot access your premises, he cannot leave as required.

If the item is left safe, the contents inside are at risk of damage, and we take no responsibility for any faults or damage to the goods.

We, the seller, accept the driver's word & proof that the goods have been left as instructed.

When you arrange "Leave safe," you agree to the courier terms and ours; goods left are 100% at your own risk.

If your order cannot be left as instructed, delivery is attempted and carded twice. If you do not rearrange the collection or re-delivery, the courier will return it at your cost.

What if I miss my Delivery ?

• If you are unfortunate, and miss the courier delivery, then the delivery driver will card/e-mail/text with the details of the local delivery depot. You must provide a correct e-mail address and mobile number when placing your order, to ensure you receive the delivery and do not miss delivery notifications.
• You will be notified of your courier and tracking number when your item is despatched in the courier network.
• The courier will attempt delivery, but if you are carded it is up to you to re-arrange your delivery or collection.
• It is advisable to contact the courier via their website to arrange the best time for re-delivery.
• After the second delivery, the courier will return your goods to us, through the courier network back to our warehouse, where they will be checked back into stock.
• When Parcels that are returned to us as "undelivered" we as a company are charged for the 2 way transit of the goods by the courier. This Return transit charge for undelivered goods will be passed on to you or deducted from any refund requested. IMPORTANT Please note we subside the original delivery heavily for our customers, so please note the minimum return fees incurred will be £15 or more, depending on return courier fees and how many parcels, we only charge a nominal delivery fee irrelevant of how many parcels you order; However this is not applicable for the return costs, more than one item will result in a higher deduction for return postage.
  This is significantly higher for Northern Ireland, Islands and Highlands.
• ** See notes below for costs incurred and refunds for
  Incorrect Delivery address/postcode - If you provide an incorrect address & or postcode the courier will not be able to deliver; in this instance the item will be returned to us, and you will be refunded less all return courier fees incurred. the minimum return fees incurred will be £15 or more, depending on return courier fees and how many parcels, we only charge a nominal fee irrelevant of how many parcels you order; However this is not applicable for the return costs, more than one item will result in a higher deduction for return postage. This is significantly higher for Northern Ireland, Islands and Highlands.** See Noted Below
• We ask that if you have not received your order within 2-3 days of purchasing, you contact us 1st, and we can check where the parcel is in the courier network because we understand that mistakes do sometimes happen. **If in the courier network the below fees will apply
  

RETURN CHARGES - cancelled or returned orders**

The return charge for standard canvas products is £15.00, plus an extra £4.72 per additional item if multiple orders are placed.

For All Framed Pictures, the return charge will be a minimum of £34.26 plus an extra £9.98 per additional item if a multiple order.

Our Oversized & Framed range has a delivery cost of £23.98 (Standard UK), which we significantly subsidise. However, even with the applied charges, your cancellation will still leave us out of pocket.

You will be refunded in full, less the return fees, as advised above

We are an online store; Returns can only be received and scanned via the postal or courier network; we cannot accept returns received back in person from the general public.

What if my item arrives damaged ?

It is IMPORTANT that you open and check your goods on receipt, as we can only accept goods received as damaged within 48hrs of receipt. If this is not reported in this time, then we can only assume this damage has occured in your home.
Additionally, we advise that you check your items before removing them from the transparent protective wrap. Once opened, please treat it with respect and care. This artwork and fragile; we advise you to keep the wrapping on until you are ready to hang it on your wall.

IMPORTANT

The product MUST be checked for flaws, defects, or damage prior to installation. Once installation has been commenced, the products are deemed to have arrived in perfect condition—any of the above-reported issues after installation will not be covered by your warranty.

DO NOT dispose of packaging.

If you no longer have the packaging, we can only assume that any damage would have been noted and reported upon removal from the box and clear protective wrap. We see no reason why packaging and boxes would be disposed of for goods removed in perfect and usable condition. Therefore, any further damage incurred after the disposal of packaging, we can only assume has occurred in storage or during and after installation.

Please note that we purchase and provide packaging that facilitates returns, ensuring our customers do not need to buy extra packaging materials, and protecting goods during their return.

• We fully understand, that shipping goods through a parcel delivery network means that occasionally items are damaged. Thankfully this is a rare occurrence, as we constantly monitor the performance of our couriers for both speed of delivery, and also of delivery of items in a satisfactory condition. Our packaging is constantly updated in efforts to minimise any potential risk for damage during transit.
• It is VERY IMPORTANT that you check the parcel on arrival. If the parcel looks damaged, then please highlight this to the delivery driver, and when signing for the item, be sure to state that you are signing for the goods in whatever description is applicable, such as damaged / ripped packaging / loose packaging etc.
• Please take a photograph of the Outer Packaging and also of any damage to the goods inside the packaging. Contact us through our email address , including a full description and any photos of the damage.
• When contacting us to report this via email, please include your order number, the item details, your contact delivery details and a contact telephone number.
  
  
  

• Once the procedure for damaged goods has been followed and the issue logged and confirmed by ourselves, we will advise on returning, replacing, repairing or refunding.

  Returns should be packed in a way that the goods were delivered to you. You will be provided with a return instructions.
  

  Our couriers do not offer a collection service.

  Whilst we appreciate that this return is due to a fault, we ask that you respect the pictures when packaging to return (often, we gift returns to charities we work with). A refund may be declined or only given partially if further damage is found other than what was reported.

• Damaged goods MUST be reported to ourselves as outlined above within 48hours (2 days) of the goods being signed for as Damaged. IF not we will have to deny your claim.
• IMPORTANT 
  Product MUST be checked for flaws, defects or damage prior to installation. Once installation has been commenced, the products are deemed to have arrived in perfect condition – any of the above reported after installation will not be covered by your warranty.