All items returned, must be returned in original packaging and be unused and entirely re-saleable, with no modification within 30 days of receipt.
If this is returned outside the 30 days, your return may be declined, and the courier will deliver it back to you. If accepted, we will issue a credit voucher at our discretion.
It will be you, the customer's responsibility to ensure that our items are handled with care, and it is you the customer's liability to ensure that the items are repackaged the exact way they have been received, and returned to us with insured and trackable delivery, in unmarked, as new, and re-saleable condition.
Any damage to the returned products, or any alterations, lack of care when repackaging, that causes the returned items to be unsaleable, will be the liability of you the customer, and will be debited from any refunds due.
Should you wish to return an item for any reason, please email our customer service team at email@example.com stating the reason for return and your order number.
Depending on the reason they may issue you with a returns number and details of how to return the item, or they may ask for more information.
Please note: Bespoke / personalised items are not eligible to be returned.
IMPORTANT Any goods returned without prior communication and missing a returns reference may not be accepted at the warehouse; or they will go into a holding bay if received. Additionally, returns will not be processed without a returns reference.
We may reject any returns received after the 30 days without prior authorisation; alternatively, a credit voucher may be issued at management's discretion.
42 Bayton Road
The cost of returning goods for cancelled orders shall be the liability of the customer.
Please note that only the standard delivery fee may be refunded.
If you select & pay for Express or out of the area, i.e. Highlands, Ireland & Islands, you will only be refunded the standard delivery fee; this is because we significantly subsidise the postage costs to allow your receipt of goods. Therefore, only the standard delivery charge will be refunded on all returns.
We are an online store; Returns can only be received and scanned via the postal or courier network; we cannot accept returns received back in person from the general public.
FOR RETURNS REGARDING FAULTY GOODS, PLEASE SEE OUR DELIVERY T&Cs