Returns

You can cancel the contract between us within 14 days after the day the goods were delivered.
When your return has been authorised (within 14 days of receipt), you will have a further 14 days to return it to us.
If this is returned outside the above timeline, your refund may be declined. You will then need to arrange to get your goods back, or as goodwill, we will issue a credit voucher at our discretion.
Our team will process the refund as soon as the goods have been checked by our returns and quality control team and placed back into our saleable stock system. This may take up to 14 days.

It will be you, the customer's responsibility to ensure that our items are handled with care, and it is you the customer's liability to ensure that the items are repackaged the exact way they have been received, and returned to us with insured and trackable delivery, in unmarked, as new, and re-saleable condition.

Any damage to the returned products, or any alterations, lack of care when repackaging, that causes the returned items to be unsaleable, will be the liability of you the customer, and will be debited from any refunds due.
Any items returned damaged due to courier mishandling are between you and your courier. We allow 3 working days for goods to be checked into stock. If the packaging or item is damaged, you will be informed in writing with pictures attached, and you will be able to make a claim with your chosen courier. This is between you and them and has nothing to do with us. You can have the damaged goods back, or we will dispose of them for you. We will only hold on to goods for 5 working days.

Should you wish to return an item for any reason, please email our customer service team at cst@wallfillers.co.uk stating the reason for return and your order number.
Depending on the reason they may issue you with a returns number and details of how to return the item, or they may ask for more information.

Please note: Bespoke / personalised items are not eligible to be returned.

IMPORTANT Any goods returned without prior communication and missing a returns reference may not be accepted at the warehouse; or they will go into a holding bay if received. Additionally, returns will not be processed without a returns reference.

We may reject any returns received after the 14 days without prior authorisation; alternatively, a credit voucher may be issued at management's discretion.

Returns Address:
Wallfillers
Unit 13
42 Bayton Road
Coventry
CV7 9EJ

The cost of returning goods for cancelled orders shall be the customer's.
Please consider that we heavily subsidise outbound Postage, and you are unlikely to be able to return at the same subsidised fee we charge for your outbound delivery.
Our Oversized & Framed range has a minimum delivery cost of £23.98 (Standard UK), which we significantly subsidise.
Outbound Postage will be refunded at the minimum rate of £8.36.

RETURN CHARGES - cancelled or returned orders**

The return charge for standard canvas products is £15.00, plus an extra £4.72 per additional item if multiple orders are placed.

For All Framed Pictures, the return charge will be a minimum of £34.26 plus an extra £9.98 per additional item if a multiple order.

Our Oversized & Framed range has a delivery cost of £23.98 (Standard UK), which we significantly subsidise. However, even with the applied charges, your cancellation will still leave us out of pocket.

You will be refunded in full, less the return fees, as advised above

We are an online store; Returns can only be received and scanned via the postal or courier network; we cannot accept returns received back in person from the general public.

FOR RETURNS REGARDING FAULTY GOODS, PLEASE SEE OUR DELIVERY T&Cs