Terms and Conditions
Terms and Conditions of Sale
This page outlines the terms and conditions that we (Wallfillers) supply products listed for sale on our online website www.wallfillers.co.uk (our website). Wallfillers reserves the right to amend, modify or update these terms and conditions at any time, without prior notice.
Please take the time to read these terms and conditions carefully, and feel free to contact us if you are unsure about anything.
Please understand these terms and conditions before placing an order for products or services on our website.
By ordering from our website, you (the "purchaser") are agreeing to these terms and conditions and are bound by these terms and conditions upon placing your order with us (Wallfillers).
We operate the website, www.wallfillers.co.uk. We, legally, are known as ArtBloc Company Ltd, trading as "Wallfillers". We are a private UK Ltd company, registered under company number 5651917, and our main trading address is: Unit 13,12 & 12a, 42 Bayton Road Industrial Estate, Exhall, Coventry. CV7 9EJ. (This address can be subject to change.) For the purpose of these terms and conditions, "We" and /or "Us" will mean "Wallfillers". "Our" will mean belonging to "Wallfillers".
We are a UK VAT Registered entity and our VAT registration number is GB 875380004.
Our registered office is, 28 Delaware Road, Coventry. CV3 6LX
For the purpose of these terms and conditions, from this point onwards - the "Purchaser", "Consumer" or "Customer" of our goods and products will be referred to as "You" the "Consumer" who transacted with our website. Please also accept that for the purpose of these Terms and Conditions, that "Your" is in reference to "You" the consumer.
2. Consumer Rights
Your rights in accordance with the UK distance selling regulations.
Your right to cancel an order starts from the moment you place your order and doesn't end until fourteen working days from the day after you receive your goods at your nominated address. Confirmation of your wish to cancel an order must be received in writing, either by email, letter or by online cancellation form (if provided at any time on the website). Your wish to cancel may, of course, be notified over the telephone but for this wish to be a confirmed cancellation request and be confirmed as a received request to cancel by our team then please be aware of your obligation to notify us of this in writing. Cancellation requests must state: the order number, the Product name and identifier, the date of the order, your name and address, and your reason for cancelling. All of this information must be given to us within 14 working days after the day that you were in receipt of your delivered order.
Please note: The right to cancel does not apply to any orders that involve custom or bespoke requests. Please be aware of this when asking for custom colours, sizes or images for your order.
Any goods manufactured to the design and specification of you, the customer, is sold without warranty.
Once an order is completed, our systems and manufacturing are automated and operational 24 hours.
Although you can contact customer service via e-mail to cancel before despatch, we cannot guarantee that this will be received and actioned.
If your item is already in the system, this will be despatched and delivered to you.
If you do not want the item, this can be refused at the point of delivery, the courier will return your item to us, and we will refund you less courier & admin fees incurred, as per our terms and conditions below.
Parcels that are returned as "undelivered".
The courier charges us as a company for the two-way transit. This Return transit charge for undelivered goods will be passed on to you or deducted from any refund requested.
IMPORTANT Please note we heavily subside the original delivery charge for our customers, the minimum return fees incurred will be £15 or more, depending on return courier fees and how many parcels, we only charge a nominal delivery fee irrelevant of how many parcels you order; However this is not applicable for the return costs, more than one item will result in a higher deduction for return postage.
PLEASE NOTE This is significantly higher for Northern Ireland, Islands and Highlands.
Alternatively, you can receive the item and contact customer service for a returns reference.
The cost of returning goods for cancelled orders shall be the liability of the customer.
All items returned must be returned in their original packaging and be unused and entirely re-saleable, with no modifications. It will be you, the customer's, responsibility to ensure that our items are handled with care, and it is you, the customer's, liability to ensure that the items are repackaged the exact way they were received and returned to us with insured and trackable delivery, in unmarked, as new, and re-saleable condition. Any damage to the returned products, any alterations, lack of care when repackaging that causes the returned items to be unsaleable will be the liability of you, the customer, and will be debited from any refunds due. Please see our separate Returns section on this website for further details.
All guarantees on this website are expressed in accordance with legal requirements. As many of the items sold contain wood based materials, please allow that, as wood is a natural product, the wood parts of these items will have natural variation in colour and texture, as is to be commonly expected of a wood product. As a wood product, allowance must be made, for moisture content, movement (expansion or contraction under different levels of heat and humidity) and smell, and in no way are any of these natural differences, properties, actions and reactions to be classed as defects and, as such, are not guaranteed by Wallfillers. Wallfillers in no way indemnifies against the natural variation and reaction of a natural product such as wood that is used as a component in our products.
Failure to handle goods with due care, diligence and attention whilst in the hands of the purchaser is in no way covered by guarantee by Wallfillers. Utmost care, precision and attention must be taken when handling, unpacking, repacking or in the exercise of hanging the pictures. Any damage caused by the customer, is the liability of you, the purchaser, and not covered under guarantee by Wallfillers.
Failure to follow the handling, storage or cleaning instructions is specifically excluded from this guarantee. See relevant part of the website regarding handling, storage and cleaning.
Any goods manufactured to the design or specification of you the, customer, as a custom or bespoke order are produced without warranty and guarantee.
If, for any reason, you are unsatisfied with your purchase then you have the right to an exchange or a refund on the cost of goods, less included delivery charges, if notifying us in writing of your wish to do so within 14 working days, starting from the day after you received the goods at your nominated delivery address.
We manufacture and distribute our goods so that they are fit for intended purpose. The customer also has an obligation to treat products as intended, and apply common sense. In the case of printed or painted artwork, please be aware and pay attention to the fact that strong light and natural sunlight can have an ageing effect on both the printed image and the supporting frames. Our inks are lightfast to 75 years under normal circumstances, but we advise not to hang in areas of direct sunlight, as due to its natural strength, it can slowly alter the colour and saturation of the colour. When hanging products in direct sunlight, please be aware of the natural effect of ageing.
At our discretion, we will offer to refund or replace an item which is deemed to be unfit for purpose or defective. We reserve the right to choose which of refund or replace will apply on an individual basis. Our guarantee does not extend to usual wear and tear, or from degradation due to strong light. Our guarantee will also not apply if due care and attention is not taken when cleaning our products. Our inks are water based, and care must be applied when cleaning with a soft, dry cloth or duster. Strong, abrasive cleaning with solvents, detergents or sprays is not to be advised. Our recommendation is solely for dusting lightly with a soft, dry cloth. Any cleaning contrary to this will invalidate any guarantee given. Our guarantee does not: extend to damage caused during fitting; and will not cover malicious or negligent damage or damage caused by improper handling, careless unpacking, or misuse.
The guarantee of our products applies to the purchaser only, and is not transferable. Our returns, refunds and complaints team can only correspond with the purchaser, and this is not transferable.
We ask that you retain your original order number, invoice or receipt in order to speed up the resolution of any claims. Our guarantee runs in addition to your statutory rights and does not affect them.
The Wallfillers website's intended use is for browsing and ordering wall art and associated products. It is intended for use by customers from all over the world. Our primary audience is residents of the UK but we accept orders from other global geographies in line with the surcharges and restrictions outlined in the Delivery section on our website.
5. Your Status and ability to Order
By placing an order through the Wallfillers website, you are agreeing to the following:
- You are at least 18 Years of age.
- You are legally capable and responsible to be aware that you are entering into a binding contract of sale.
- You are the legally entitled owner and holder of any payment facility or service used to pay for your order.
- You have the required funds to pay for the goods ordered.
- You are aware of these terms and conditions before entering into the sale.
6. Formation of Contract for Sale of Goods
On receipt of your wish to order, our automated online website ordering system, or a member of our team in the event of a telephone order, will send an email as an acknowledgement of your wish to order. This is only an acknowledgement of your wish to order and not necessarily that your order has been accepted and binding. All orders are subject to our acceptance in respect of our stock level, and ability to supply within the timescale or delivery period outlined. Confirmed acceptance of the processing of your order will be by means of an email confirming that the order has been dispatched from one of our warehouses. The contract of sale will only relate to those goods that we have been able to dispatch.
7. Availability & Delivery
Availability of our products can vary from time to time due to stock availability and seasonal demand peaks.
Our primary customer base is the United Kingdom, and our primary delivery options relate to this.
Our website offers goods to a global audience and, when possible, we will try to cater for deliveries outside of the UK where feasible. Surcharges will apply to any deliveries outside of accepted geographies and, where possible, an estimation of delivery timescales will be outlined. Certain geographies, even within the British Isles, may have delivery restrictions and delays.
Confirmation of delivery will be by email. Please be sure to check all "junk" or "spam" folders in your email, as confirmation emails from ecommerce companies are often filtered by email systems.
Please accept that acknowledgement of an order is in no way confirmation of delivery.
We will attempt to notify you if we are unable to fulfil your order or meet your expected delivery date but, to the extent permitted by law, we will not be liable to you for any losses, charges, liabilities or damages for our failure to deliver the order, in part or in whole, within or outside of our specified estimated delivery dates or because of the location of your notified delivery address.
All goods are checked by our quality control team, prior to despatch, with a visual check and are dispatched as being in perfect, saleable and usable condition in secure packaging. In the unlikely event that your order arrives in a damaged state, you have 2 obligations. 1) Sign for the goods with the courier as "Damaged upon Arrival" upon receipt at your nominated delivery address. 2) Notify us, in writing, within 48 hours (2 days) of the goods being signed for as Damaged (as outlined in the cancellation section above).
Any customer arranging for collection of goods via their own nominated courier undertakes this at their own risk, as the goods will be leaving our warehouse in perfect condition, and in no way are we liable for the actions and handling of a 3rd party courier nominated by yourself. Estimated delivery is given in working days. Please accept this when ordering, and be aware that our nominated couriers do not class bank holidays or weekends as working delivery days. Delivery within these non-working days can sometimes be arranged at a surcharge. Please contact us before ordering to discuss this. Please also pay attention to seasonal peaks and cut off times when ordering. Orders placed just prior to Christmas Day, New Years Day, or the Easter Weekend will be liable to unavoidable delays due to staff holidays with ourselves and with our partnering delivery couriers. We will outline expected delivery times at these times of year, so that a reasonable expectation of delivery can be advised.
Delays in delivery due to adverse conditions, weather, pandemic, road accident causing delays, motorway closures due to events out of ours, or the couriers' control are to be reasonably accepted by all parties in the transaction and are unavoidable. No liability will be accepted for any deliveries that cannot be attempted or completed due to adverse conditions out of our control. By accepting these terms and conditions regarding delivery, you do so with the acknowledgement that best effort endeavoured, but that circumstances & conditions, even possibly not in your delivery region, can invoke delays as the courier network could have hub locations in areas affected also.
By accepting our terms and conditions you, the customer, are acknowledging that the goods that you ordered will need to be signed for at the nominated delivery address. Our courier will attempt delivery at the earliest possible date and will need a signature on receipt of the goods. In the event that there is nobody to sign for the delivery at the nominated address, a card will be posted through the door of the delivery address, with the contact details of the delivery firm's local depot. This practise, within the courier industry, is known as "carded". If your delivery goods are "carded" and non-delivered, due to there being no signatory available to accept, then the goods will be returned to the courier's local depot. As a customer, you then have the option to collect from the delivery depot, or to arrange with the courier by phone or email, for re-delivery of your goods on a working day. Please be aware that, when arranging for a re-delivery, you will have to nominate a working day, during working hours, and that re-delivery out of working hours, at week-ends, or on Bank Holidays will not be an option. You also have the option of asking that the goods be left with a nominated neighbour who can sign for the goods on your behalf. Please be aware that if you instruct either: ourselves directly, the courier, or ask us to instruct the courier on your behalf to leave the goods you have ordered, in an unattended, unsigned for location (for example, a porch, a garage, the side of a house, a shed or a hallway in block of apartments), that you do so undertaking full and complete responsibility for the goods and their condition, with notice to the fact that the goods left our warehouse in perfect saleable condition and fit for purpose. Please be aware that if you ask ourselves directly, the courier, or ask us to notify the courier that you would like the goods re-directed to an alternative address, that you understand that there may be additional costs and charges associated with this re-direction.
In the event that you are unable to receive goods and do not contact the courier or ourselves to contact them on your behalf, in respect of the undelivered goods, then please be aware that you will be liable for the costs associated with the courier returning the goods to our warehouses. All drivers, for all couriers, will leave a card in the instance where delivery cannot be attempted. This is for your attention and for the drivers' benefit. There is no benefit to the delivery driver in not leaving a card and the likelihood of this ever being the case is negligible in the extreme. Please, if you have ordered products, be aware of the estimated delivery date and, of your obligation in completing the sale, by being available to sign for the goods on delivery. Where possible, we will aim to exceed expectations with an earlier delivery so please check in your letterboxes and in amongst any leaflets and junk mail for cards left by the courier in attempting to deliver a product. If you are likely to be away from your property on the estimated delivery dates then please consider notifying us in advance of this; or consider having the items delivered to your place of work or a trusted relatives address. Under these terms and conditions, our obligation to you, is to attempt to deliver the goods at your nominated address within the timescales outlined at time of ordering. Your obligation, as the customer, is to ensure that the goods you have ordered can be signed for upon receipt at your nominated delivery location. Please adhere to your obligation on this. Thank you, as this will negate the chance of extra costs, disappointment and delayed delivery.
8. Risk and Title
Ownership of the purchased products will only be legally passed to you when full payment in respect of the products and the accompanying delivery charges has been completed and cleared in our payment systems.
The purchased products will become your sole responsibility from the time of delivery to your nominated address and associated delivery instructions.
9. Description of Goods
Our aim is always to educate and inform, and not to deceive. In all product descriptions, written content, images, videos and other marketing materials our sole purpose is to give an accurate description of the products and, in the case of images, an approximation of how the items may look in their intended setting.
As an art, design and printing company, we take great care to try and portray the closest approximation of colour, as this is very important and critical to us. Please be advised that, due to differences in monitor screen, and smartphone settings, colour will look slightly different when viewed on different devices. Even with this in mind, we endeavour to colour match accurately but slight variations are inevitable when viewing on different devices. Please also be aware that product images may sometimes appear out of scale, and these photos should be used only as a guide. In all cases, we ask that you take notice of all exact product dimensions which are clearly stated on all listings.
10. Price and Payment
Prices for both goods and delivery charges are liable to change at any time. Price changes will not affect orders where a confirmation of despatch of goods has been sent to you.
Stocking large numbers of products on our online website, with many having variations in: size, frame type, colour, and possible delivery charges and surcharges, can inevitably mean that occasionally pricing errors will be made by our staff. Prices are verified upon despatch of the goods. With this in mind, please be aware that we are under no obligation to despatch goods to you that have been priced incorrectly; and that you have no title or obligation to delivery of the goods until the correct price has been paid. We reserve the right to contact you after confirmation of order to inform you of any incorrect pricing regarding product or intended delivery destination. Upon doing so, we will notify you of any surcharges that apply to either product price or delivery.
The prices of product and delivery can be found on our website.
These prices will include VAT at current rate.
Payment for all products must be made in full before goods will be despatched to you. Advertised accepted payment services will be advised on the website. Current accepted forms of payment are Credit Card, Debit Card and PayPal. Accepted payment options are subject to change at our discretion. Any offers made by ourselves to price match comparable products on other websites will only apply when the exact specification, dimensions, materials, accessories, warranty, and delivery charges are taken into account, and are an exact match.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
11. Refunds Policy
Refunds will be made using the same payment option as the purchase was paid for originally. (That is, Debit Card payment will be refunded to the Debit Card used originally.) If you choose to cancel the contract between ourselves and you, within 14 days after the day when the goods were delivered, our team will process the refund to you as soon as the goods have been checked by our returns and quality control team and placed back into our saleable stock system. Any deviations in condition between the condition in which the item was despatched to you and the condition in which it is received back into our warehouse may be debited from any due return costs. You will be notified of this, should it occur. Once the goods have been accepted by our quality control and team, your refund will be processed. It is the responsibility of the customer for the costs of returning unwanted goods to our warehouse in the original, resalable condition. We will, however, refund the price of defective products in full, including delivery and any applicable and reasonable costs of returning the defective item to our warehouse.
We are liable to you, the customer, only for the purchase price of the products.
Our liability to you does not extend to :
- loss of income
- loss of anticipated income
- loss of possible saving
- loss or waste of your management time and effort
- loss of business
- loss of opportunity
We will not be liable for any unanticipated or projected delays in delivery that cause inconvenience.
We are not liable for: the cost of installing or hanging our wall art products; or any damage that occurs when attempting to hang or install.
Nothing in this agreement excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, defective products under the consumer protection act, or any breach of obligations implied by section 12 of the Sale of Goods Act 1979. In the highly unlikely event of damage or injury as a result of our product and negligence, such claims will be dealt with by an independent assessor appointed by ourselves. All instanced must be reported to us within 14 days after the day of arrival of the product.
13. Duty and Import Taxes
Our main target customer base is currently within the United Kingdom. We do, where possible, deliver to other geographies. Please be aware that, if you order from outside of the UK, while we may be able to arrange for delivery of the goods, that what we will not be able to do, or be liable for, is any excess charges for import duty, levies or taxes in the geography of your delivery. It will be your obligation to make sure that you are aware, allow for and pay any duties and taxes that are levied, as these will be out of our knowledge and control. In ordering with the intent to deliver outside of the UK, you are undertaking the responsibility to be aware of and be responsible for any charges and taxes that may apply, in accordance with local laws and policies.
14. Electronic Commincation of Written Word
As an ecommerce company, our communication with you, the end customer, is entirely by electronic communication, via email, online chat, or through the details published on our websites. By doing business with us, you are accepting that electronic communication of data and written word contractually applies to notices, invoices, descriptions, sales and contracts. With this in mind, by doing business with us, you accept that for the purpose of contract to be specified in writing, electronic communication is the method that applies.
15. Images and Copyright of Content
All images and content used within this site, and any accompanying marketing materials, brochures, videos and guides, cannot be copied, printed, or otherwise disseminated, without express prior written permission from ourselves, Wallfillers.
16. Storage and Handling of Goods
Art products by their very nature are often delicate products. With this in mind, it is accepted by you, the customer, that great care must be taken at all times when handling the product after receipt of delivery. Great care should be taken when unpacking, storing or hanging the products, and also when attempting to clean the products. Printed products have a fine layer of pigment ink, which must be handled carefully, and we are entrusting recipients to be aware of this. Canvas and paper products are also lightweight mediums that can easily be dented scratched or torn so due care and attention must be paid when handling, unpacking and, particularly, storing. Our goods are packaged in a way to avoid damage, with multiple panels packed face to face. We ask that this is always adhered to. We also expect due consideration to be applied when storing, as canvases are stretched around a frame, and there is no solid "back" to the frame. Care must be taken, and goods must never be leant against a canvas, as the stretched material will easily dent if pressure is applied to it. We will not be liable for damage caused by incorrect storage, handling, hanging or repackaging of products. Water based inks are used in the printing and notice of this advises to only attempt to clean them lightly with a soft dry cloth or duster. We advise against the use of any wet cleaning, whether water, solvent, spray or detergent.
Pictures, frames and canvases will take time to adjust to the moisture, humidity and climate of your home. Please be aware that sudden heat or changes in moisture or humidity can cause the framed products to display natural tendencies to expand or contract, or to emit a natural odour of wood. By purchasing products made from natural sources, you are accepting this behaviour.
17. Force Majeure
Events outside of control of Wallfillers :
Wallfillers will not be held liable or responsible for events or circumstances that are out of our control. (Force Majeure Event.)
- Events such as, but not limited to: civil unrest, riots, war, terrorism or fire
- Natural disasters such as flood, storm, epidemic, explosion or earthquake.
- Government or local authority restrictions, decrees, or legislation.
- Failure or restrictions to telecommunications networks or courier networks.
- Strikes or industrial action.
Wallfillers will endeavour to continue to operate on a best endeavour basis during any occurrence of Force Majeure. Allowance would be made for our ability to supply during such periods.
If Wallfillers fail to exercise, enforce or insist on strict adherence at any time during our contract with you, this in no way constitutes a waiver of these rights and obligations of you, as a customer of ours, on this contract. Failure of Wallfillers to exercise or enforce any rights or remedies during the course of our contract with you, in no way relieves you as a customer of any of these rights or compliance with our regulations or policies. A waiver need to be expressly stated by us for it to apply. A waiver to any action, remedy or rite does not apply to any subsequent future event.
If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such terms, conditions or provisions will, to that extent, be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. All other terms and conditions will remain in place.
Both parties in contract of any transactions between Wallfillers and Yourselves agree that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract only. Nothing in this agreement clause excludes any liability for fraud or fraudulent acts. Both parties agree that when entering into a contract, that neither party relies on, or offers remedies in respect of anything other than the warranties and representations that are set out in this agreement. Contracting with Wallfillers, by using our website and purchasing our products and services through our websites, acknowledges your agreement and adherence to these terms and conditions and any document expressly referred to in them and constitutes the whole agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
21. Right to Change these terms and conditions
Wallfillers have the complete right to amend and change these conditions without notice. Your agreement and contract with Wallfillers will be by the terms and conditions that applied at the time of purchase. Changes required by law and or government will take preference. Your despatch confirmation email will constitute as the time of purchase, should there be any dispute regarding time of changes to these terms.
English Law will govern any dispute or claim arising out of, or in connection with purchase of products and services through our website. Any claims arising out of contracts or their formation will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
23. Cookies and Disclosure
Buyers' information will not be disclosed to 3rd parties by Wallfillers, other than in the course of order fulfilment, where buyers' details are a necessary requirement (the courier, for example). Turning off cookies in your browser will limit the functionality of your use of the website. This will make it unlikely that you will be able to place an order, as websites store cookies for details of the contents of your shopping cart or basket. Please note that data collected by cookies on this site is for the purpose of: taking and fulfilling your order request; disclosure of your details to parties who require it during the fulfilment process; and in order to administer, enhance and improve on the features available through our website services to you.